Immersion at GEH: Discovering the Role of a Passenger Service Agent

Immersion at GEH: Discovering the Role of a Passenger Service Agent

Immersion at GEH: Discovering the Role of a Passenger Service Agent

GEH – Groupe Europe Handling welcomed participants from Association JEREMY to its PCA subsidiary for an immersive introduction to the role of a Passenger Service Agent. 

The programme included hands-on discovery of the airport environment, discussions with our teams, and an overview of the key responsibilities that shape the daily work of a Passenger Service Agent — a valuable opportunity to gain first-hand insight into a role at the heart of the passenger experience.

These immersion sessions help raise awareness of airport careers while creating tangible pathways to employment. 

SriLankan Airlines renews its trust in GEH

SriLankan Airlines renews its trust in GEH

SriLankan Airlines renews its trust in GEH

Following its tender process, SriLankan Airlines has chosen to renew its partnership with GEH – Groupe Europe Handling for full handling services at Paris Charles de Gaulle Airport.

This decision reflects the quality of the work delivered every day by GEH’s teams, as well as the strong relationship of trust built with the airline over the course of our operations.

GEH – Groupe Europe Handling renewed its compliance with the CSCE framework

GEH – Groupe Europe Handling renewed its compliance with the CSCE framework

GEH – Groupe Europe Handling renewed its compliance with the CSCE framework

On March 26, 2026, GEH – Groupe Europe Handling renewed its compliance with the CSCE framework — Safety Competencies for Drivers and Users of Airport Ground Support Equipment. ✈️

This certification, led by the CSAE (Chambre Syndicale de l’Assistance en Escale) in partnership with the FNAM (Fédération Nationale de l’Aviation et de ses Métiers), demonstrates a high level of commitment to safety standards in ground operations.

In an environment as demanding as the apron of an international airport, safety is not an option — it is a culture. The CSCE framework ensures that airport ground equipment operators meet the required standards of training and competency.

For 30 years, GEH has been building this culture, one trained employee at a time. This certification is the industry’s official recognition of that long-standing commitment.

Thank you to the GEH teams, CSCE, CSAE and FNAM for their shared commitment to making our industry safer.

When our professions tell their stories… differently.

When our professions tell their stories… differently.

When our professions tell their stories… differently.

GEH – Groupe Europe Handling welcomes Lapin, official Painter of the French Air and Space Force, for an immersive journey into the heart of our operations.

Passenger services, ramp operations, baggage, cargo, maintenance, training…
Life on the ground, observed and sketched up close alongside our teams.

https://www.lesillustrationsdelapin.com/ 

Immersion at the Heart of Airport Operations with GEH

Immersion at the Heart of Airport Operations with GEH

Immersion at the Heart of Airport Operations with GEH

GEH – Groupe Europe Handling recently welcomed a group of students as part of a multi-company internship program organized with Réseau Les entreprises pour la Cité.

On the agenda for the day:
✈️ Discovering ramp operations
📦 Presentation of cargo import/export activities
💬 Discussions with our field teams

Students had the opportunity to see aircraft up close and gain a better understanding of the vital role played by ramp agents. Their spontaneous feedback said it all: “nice”, “incredible”, “awesome”, “great”.

A warm thank you to our team members for their time and commitment: Philippe Lambert, Mamadou Touré, Gaelle Raveneau and Lionel Gameiro.

Sharing our expertise and providing insight into the behind-the-scenes world of the airport industry is a commitment we proudly continue to uphold.

GEH – Groupe Europe Handling committed to airside safety

GEH – Groupe Europe Handling committed to airside safety

GEH – Groupe Europe Handling committed to airside safety

GEH took part in the morning session of the Airport Traffic Safety Collective (CSCA), held at the Paris–Charles de Gaulle Environmental Center, focused on the signing of the charter by new members.

On this occasion, Jérémy Bluteau, Quality and Occupational Risk Prevention Manager at GEH, spoke to present the working groups and action plans, as part of an approach centered on prevention and continuous improvement of airside safety.

This meeting enabled valuable exchanges between airport stakeholders, based on field feedback and operational practices, with a shared objective: to strengthen safety under real operating conditions.

For GEH, safety is built on team commitment, experience sharing, and the implementation of concrete actions as close as possible to day-to-day operations.